The index

Vendor pain profiles

Every vendor we score, built from customer source records. Higher scores mean more reported customer pain.

14 vendor profilesAugust 2026 runHow we score
Showing 14 of 14
11xSales Intelligence
62Need to Act

Worth caution: pricing and retention pain are rising, while agentic reliability remains an acute risk. Watch pilot and annual-commitment terms, campaign execution speeds, targeting accuracy, and re...

197 records · Elevated · 9 scored areasWorsening
1PasswordCyber
78Need to Act

Worth caution: pricing, support, retention, product belief, and AI pain are acute and have worsened sharply. Watch renewal increases, account-lockout support paths, and whether unwanted AI features...

367 records · Elevated · 9 scored areasWorsening
8×8Comms
88Need to Act

Worth serious caution: renewal, pricing, support, product-belief, and AI pain are acute and worsening. Watch cancellation terms, billing enforcement, access to human support, and number-porting tim...

126 records · Acute · 9 scored areasWorsening
AbridgeHealthcare
20Need to Act

Do not worry about end-user acceptance: product belief is strong and AI documentation is validated as an assistive tool. Watch the unassessed areas of renewals, pricing, onboarding, support, reliab...

234 records · Quiet · 2 scored areas
ActiveCampaignMartech
88Need to Act

Worry about ActiveCampaign: renewal, pricing, support, and AI-related pain are acute and worsening. Watch cancellation terms, renewal escalations, human support access, and email-deliverability con...

305 records · Acute · 9 scored areasWorsening
Acuity SchedulingScheduling
75Need to Act

Worth caution: Acuity Scheduling has an Acute, worsening Need to Act score driven by reliability failures that can prevent clients from booking. Watch uptime, booking-link stability, and Zoom and M...

143 records · Acute · 1 scored areaWorsening
Adobe CommerceEcommerce
76Need to Act

Worth caution: pricing, onboarding, reliability, and competitive vulnerability are acute, with hidden maintenance costs and upgrade risk driving the concern. Watch total ownership costs, developer...

137 records · Acute · 8 scored areasWorsening
Adobe Creative CloudDesign Creative
82Need to Act

Worth caution: renewal, pricing, reliability, and product-belief pain are worsening sharply. Watch annual cancellation terms, desktop-app resource use, support escalation, and AI-related price chan...

68 records · Acute · 9 scored areasWorsening
Adobe SignEsign
65Need to Act

Worth caution for smaller teams: pricing pain is acute and rising, while rigid post-send editing creates elevated and worsening workflow friction. Watch enterprise-plan feature gating, document cor...

35 records · Elevated · 5 scored areas
AmplemarketSales Intelligence
28Need to Act

Amplemarket warrants focused caution around autonomous social automation, which carries rising account-ban risk. Watch CRM filtering depth, browser support for the dialer, and the enablement needed...

250 records · Quiet · 9 scored areas
ApolloSales Intelligence
88Need to Act

Worth caution: billing, support, retention, and competitive-vulnerability pain are acute and worsening. Watch credit consumption, renewal terms, human-support access, data quality, and domain healt...

160 records · Acute · 9 scored areasWorsening
BitwardenCyber
76Need to Act

Worth caution: acute pricing, reliability, and product-belief pain are rising. Watch renewal pricing, browser-extension performance, vault data integrity, and Android autofill before committing.

362 records · Acute · 9 scored areasWorsening
ClariSales Intelligence

Evidence is insufficient for scored risk assessment, but buyers should watch implementation demands, CRM data quality, Copilot search, and bulk call-sharing limitations. Verify contract terms, exit...

23 records
CognismSales Intelligence
72Need to Act

Worry about Cognism's acute renewal and support pain, alongside worsening compliance backlash. Watch contract terms, billing controls, privacy exposure, and Diamond credit limits before committing.

163 records · Acute · 9 scored areasWorsening
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