494 vendors. 55 categories. 104,250 customer source records. Rescored and republished every month. Free.
Instant download. No spam, one email a month.
Every vendor scored, the best and worst run companies in B2B software.
The Substitution Rate and the Unattended Automation Count, with what moved this month.
Where customers actually go when they leave, and what triggers it.
How much of what vendors say their own customers confirm.
What the evidence says for marketing, sales, customer success, product, pricing, support and exec teams.
The most used validated workflows by category, and which departments have operationalised them.
Who got better, who got worse, and why.
Each run we rescore all 494 vendors and republish. If you ticked the box, you get one email when the new edition is live: the headline numbers, the biggest movers, and the download link.
Yes. The report is free every month. The paid products are the per vendor briefs and the advisory work.
Every month, with the run date on every page and chart.
Insight Action, founded by Tim Porter. See the methodology and the about page for how the evidence is collected and scored.