Airtable alternatives: why customers leave and where they go

Cancellation requests can reportedly be ignored or trapped in automated loops, particularly after an administrator email domain changes or expires. Some customers say they had to block cards or dispute charges to stop payments.

I have asked via email to cancel my subscription twice. Had to block my credit card to do so. The wors customer service!

May 2026

Customers report billing shocks when guests are upgraded to paid collaborators without administrator approval. The lack of hard editor-seat caps and no proration for accidental additions can make costs difficult to control as teams expand.

STAY AWAY! YOU WILL BE A PRISONER! A company that was formerly trusted and we used for over 10 years and now is a huge scam. As others report, they randomly charge the credit card on our company account, $35,000 over the past three months when for YEARS our bill has been $10k a year.

Mar 2026

Automated support can leave customers in loops during billing and technical problems, with reports of delayed, canned, or missing responses. For teams relying on Airtable as a system of record, account lockouts and data-extraction issues can become operational bottlenecks.

It is a glorified excel, not worth the money and one of those companies where AI is doing everything so you don't get a real person to figure out issues.

Jun 2026

Under heavier load, larger record counts, complex automations, and concurrent use, customers report slow bases, delayed edits, and sync failures. The 5-requests-per-second API limit can also interrupt live webhook traffic and integrations during high-volume events.

The main weakness appeared as our bases became larger and more people worked in them at the same time. Loading and refreshing could feel slow, and edits were not always visible as quickly as we expected.

Jul 2026

Although the product supports custom workflows, it requires deliberate schema design, onboarding, and governance. Users who treat it like a simple spreadsheet can delete interconnected records and cause serious data loss.

Para mi ha sido un libro en blanco que poder desarrollar todo un CRM. ADVERTENCIA!! Hay que configurarlo desde 0!! Pero si sabes lo que quieres y como lo quieres, te puedes crear el mejor sistema del mercado.

Jan 2026

Customers remain divided between the product's flexibility and design strengths and frustration with pricing, contract changes, and core stability. Long-term users describe a deteriorating vendor relationship despite the product's operational stickiness.

I can't believe how quickly we went from loving to absolutely despising the company. Complete trash.

Mar 2026

Some advanced users value AI for data structuring and workflows, but others report lag and broken filtering or attachment functions after the AI rollout. Customers also object to AI features being tied to higher-tier pricing while core performance worsens.

With their massive AI introduction, AT went from my favorite app to the most unreliable one becoming incredibly laggy and behaving in a way I have never seen: filters, attachements and other basic functions that I've been using for many years just don't work anymore... AT has become unreliable AI slop.

Mar 2026

The lack of row-level permissions forces complex workarounds for sensitive financial or HR data. Customers also describe document generation through Page Designer as limited, unstable, and poorly suited to multi-page output.

I was forced to use their supplied extension, Page Designer, to produce merge forms that needed images from my attachments. Page Designer is extremely limited in customization features, maddingly unstable, and horribly underdeveloped.

Mar 2026