ActiveCampaign alternatives: why customers leave and where they go

Customers report AI deflection, incorrect answers, and no human escalation path when automations or DKIM signatures fail. Problems affecting core operations are described as lasting weeks or months.

I haven't been able to get in touch with someone for weeks, everything is AI. The responses that I have received were incorrect or completely unhelpful.

Jul 2026

Some customers report being charged again after canceling and receiving written confirmation. Hidden cancellation controls and unresponsive billing help can make exiting administratively difficult and financially costly.

I canceled the subscription 1 week on January 09, 2026 before the renewal date but they still charged us for $2,600 and now we are trying to contact the support email but no one is assisting us on this matter.

Jan 2026

Annual prices are reported to have increased sharply for the same features and contact limits, while legacy plans have been discontinued. Customers also describe key workflow capabilities, such as conditional branching, as requiring costly upgrades.

For the plan I'm on two years ago they charged me $2700. Last year, same features, same contacts, it went to $3600. Now this year they're saying that for the same features, same contact limit again, it's going to be $4700. Really?! That's like 70% price increase in two years!!!

Jan 2026

The AI push is described as forcing customers into support loops and producing incorrect content or responses. Users also report that they cannot disable AI features, even when those features interrupt their work.

One of my biggest concerns, and the reason for the 3stars, is their pushy AI. Due to my timezone difference (in Europe) whenever I need support it defaults to AI first as there are no live clients online, leaving me stuck in a frustrating loop. And there is now way to turn off the AI

Jul 2026

Long-term customers describe declining trust as AI additions, monetization changes, lost functionality, and reduced human support accumulate. Some report that the product is becoming harder to rely on month by month.

Have been customer for a long time. However, the product is getting worse and worse by the month. Each time they add another AI anything, they take away past functionality.

Jun 2026

Customers report DKIM signatures dropping from emails, creating DMARC failures and spam-placement risk. They also describe flagged unsubscribe links, broken email HTML and CSS, interface bugs, and slow APIs that can persist without resolution.

After analyzing 35 days of Google DMARC aggregate reports for my domain, it appears that approximately 2.4% of messages sent through my automation pool went out without a DKIM signature... To this day, no technical investigation has been carried out to my knowledge.

May 2026

B2B teams report missing capabilities for complex workflows, including adding multiple contacts to automated emails and using dynamic segments as automation triggers. A lack of global email fonts and styles also creates repeat manual work.

Another significant limitation is the inability to include multiple contacts on automated emails. In B2B environments, there are often several stakeholders involved... The ability to CC multiple contacts on automated emails would make collaboration much more transparent

Jul 2026

Customers who cannot use the native CRM as their system of record describe relying on an external database and synchronization tools. This adds recurring cost and fragile dependencies to keep operational data aligned.

The biggest limitation for our business is the CRM. It simply isn't robust enough to serve as our system of record. Because of that, we maintain Airtable as our single source of truth... we rely on Zapier to synchronize data between the two platforms. That introduces another recurring software subscription

Jul 2026